Cookie Policy
Effective date: March 14, 2026
Last updated: March 14, 2026
This Cookie Policy explains how Patmos Software LLC ("Patmos", "we", "us", or "our") uses cookies and similar technologies on the Queuerd platform (queuerd.com) and explains the cookies we set on end-user browsers through our customers' implementations.
1. What Are Cookies
Cookies are small text files stored on your browser by a website. They are widely used to make websites work, improve user experience, and provide analytics information.
2. Cookies We Set on queuerd.com (Dashboard & Landing Page)
| Cookie | Type | Purpose | Duration |
|---|---|---|---|
sb-access-token | Strictly necessary | Supabase authentication session | Session |
sb-refresh-token | Strictly necessary | Supabase session refresh | 7 days |
theme | Preference | Stores your dark/light mode preference | 1 year |
locale | Preference | Stores your language preference (en/es/pt) | 1 year |
We do not use advertising or third-party tracking cookies on our dashboard or landing page.
3. Cookies Set on Your Visitors' Browsers (via Queuerd Integration)
When you integrate Queuerd on your website, our Service sets the following cookies on your visitors' browsers:
| Cookie | Type | Purpose | Duration |
|---|---|---|---|
qt_token | Strictly necessary | Signed JWT granting access past the queue | Configurable (15–120 min) |
qt_visitor | Strictly necessary | Anonymous visitor identifier for queue position tracking | 1 hour |
About these cookies:
qt_token
This cookie contains a signed JSON Web Token that proves the visitor has passed through the queue. The Edge Middleware reads this cookie on every request to determine whether the visitor may access your protected pages. It contains: an anonymous visitor ID, your domain, the destination URL, and an expiration timestamp. It does not contain any personally identifiable information.
qt_visitor
This cookie contains a randomly generated UUID assigned to the visitor's browser session. It is used to identify the visitor's position in the queue and to prevent duplicate queue entries. It is not linked to any personal identity and is not shared across different websites.
Both cookies are:
HttpOnly: cannot be read by JavaScriptSameSite=Lax: not sent on cross-site requests- Scoped to your domain only
4. Third-Party Cookies
Vercel Analytics may set cookies or use local storage for anonymized page view counting on queuerd.com. No personally identifiable information is collected.
Stripe sets cookies on our billing pages for fraud prevention and payment processing purposes. See Stripe's cookie policy at stripe.com/cookies-policy.
5. Managing Cookies
On queuerd.com
You can control cookies through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in to the dashboard.
On your website (as a Queuerd customer)
The qt_token and qt_visitor cookies are strictly necessary for the queue to function. There is no opt-out for these cookies while the queue is active, as they are required to provide the service your visitor is using. They contain no personally identifiable information and do not track visitors across other websites.
If your jurisdiction requires cookie consent for strictly necessary cookies, you are responsible for implementing the appropriate consent mechanism on your website.
6. Changes to This Policy
We may update this Cookie Policy from time to time. The "Last updated" date reflects the most recent revision. Material changes will be communicated via email or dashboard notice.
7. Contact
Questions about cookies? Contact us at:
Patmos Software LLC
privacy@queuerd.com