Screens guide for customers (Queuerd)

This guide explains what each main screen does and when to use it.

Recommended flow

1. Dashboard for real-time monitoring.
2. Queue Settings for admission rules.
3. Waiting Room for branding and messaging.
4. Integrations to install snippet/SDK.
5. Analytics for post-event analysis.

Main navigation

Dashboard / Live Monitor

What you find:

• current queue status
• KPIs (in queue, on site, average wait)
• trend chart
• real-time event feed
• outflow/admission controls

When to use:

• during launches or traffic spikes

Queue > Settings

What you find:

• activation mode
• queue thresholds
• admission rate (outflow)
• session/token settings
• bypass rules

When to use:

• before an event, to define queue policy

Queue > Events History

What you find:

• history of previous queue events
• basic performance comparison

When to use:

• after events for performance review

Waiting Room > Customize

What you find:

• visual waiting room editor
• texts, branding, styles
• visitor-facing experience configuration

When to use:

• before each campaign or branding update

Waiting Room > Preview

What you find:

• final experience preview
• quick links to related settings

When to use:

• QA before publishing waiting room changes

Integrations

What you find:

• JS Snippet tab for quick copy/paste setup
• NPM Package tab for @queuerd/sdk
• Reverse Proxy tab for enterprise scenarios

When to use:

• initial setup or technical stack changes

Bot Protection

What you find:

• Vercel BotID/Firewall integration
• quick links to Vercel docs and dashboard

When to use:

• to harden traffic protection in critical events

Analytics

What you find:

• aggregated event KPIs
• visitors, wait time, and conversion charts
• traffic insights and events table

When to use:

• post-event for analysis and optimization

Settings > General

What you find:

• tenant/site general settings
• notification settings
• sensitive actions (reset/delete)

When to use:

• account operational maintenance

Settings > Protected Paths

What you find:

• paths protected by queue
• rule tester
• common path templates

When to use:

• when only specific routes should be queued (for example /checkout)

Settings > Webhooks

What you find:

• webhook endpoints
• delivery states
• signing secret

When to use:

• to send queue events to external systems

Settings > IP Allowlist

What you find:

• allowed IP/range list
• descriptions and entry management

When to use:

• office, QA, or partner whitelisting

Settings > API Keys

What you find:

• API key creation and revocation
• scope-based permissions

When to use:

• server-to-server integrations

Billing

What you find:

• current plan and limits
• upgrade/downgrade
• invoices

When to use:

• account commercial and billing management

Operational best practices

• assign an owner to pause/resume queue during events
• validate in staging/incognito before real traffic
• review Analytics and Events History after each event
• keep an internal incident and escalation runbook